Support

I can't find a tariff.

If you don't see the tariff you are searching for, Explorer Platinum customers can email Genability and expect that tariff to be entered with a 1 business day turn around.

Not a Platinum customer? Email Genability with a request for Managed Services.

I don't see the electric provider I am looking for.

If you don't see the electric provider you are searching for, Explorer Platinum customers can email Genability and expect that electric provider to be entered with a 1 business day turn around.

Not a Platinum customer? Email Genability with a request for Managed Services

I typed in PG&E, BGE, CommEd, etc. and did not find the Electric Provider, why not?

The Electric Provider search is only against the Electric Provider name as supplied to the EIA (i.e. Pacific Gas & Electric for PG&E).

  • Helpful tip: Use the auto-complete function on the search box to find the electric provider you are looking for.

I forgot my password.

Rest your password and Genability will send you a temporary password that can be changed in the drop-menu next to your Username.

What browsers is Explorer compatible with?

Genability Explorer is compatible with most browsers, Chrome being the primary browser. Internet Explorer users must have a IE-7 or newer.

What is Genability's coverage?

Genability covers 95% of all major markets for Residential and 85% of all major markets for Commercial & Industrial tariffs and the price to compare in all 16 deregulated states.

What formats does Explorer support?

Explorer supports usage data from Google PowerMeter , Genability Flexible Column , Genability Flexible Grid and Green Button XML

How often are tariffs updated?

Tariffs are continuously being updated. As often as Utilities publish their rates Genability is updating our tariffs.

Do you have coverage in Deregulated markets?

Yes, Genability Explorer has the price to compare for all 16 deregulated states, as well as all transmission and distribution charges.

How do I export my calculations?

Both with Cost Analysis and the Calculate tab in Tariffs, you have the option to export your calculation results into Excel via the 'CSV' button.

Do you offer additional support services?

For customers needing additional support help, we provide Managed Services.

Didn't find what you were looking for?

Let us know how we can help.